We are dedicated to providing you an enjoyable and easy online experience. Simply contact our Customer Care team on 0403 151 615.

If you can’t attend a class due to unforeseen reasons you may receive a refund minus a $25 administration fee up to 2 weeks before the start of your workshop or course.

If we receive less than 2 weeks notice we do not offer a refund. However we do offer a credit that may be used for an alternative workshop or course.

We do not provide catch-up classes – it is the responsibility of the student to attend classes in a timely manner. We do not provide partial refunds for any missed classes. Please read the class dates carefully before enrolling.

We reserve the right to cancel a class if the class is under-subscribed. This is the only time a refund will be made. For payments made by credit card a refund of the total minus 3% will be made.

Failure to adhere to the workshop safety policy will result is your enrolment being cancelled.

In the event of a personal emergency, sudden illness or accident you authorise the teacher at Jane Ruljancich Jewellery to seek medical, hospital or ambulance services on your behalf and at your expense where the teacher (at their absolute discretion) consider it to be necessary or appropriate to do so. You agree that you will be solely responsible for any expenses associated with the provision of such services.

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Please note that by following a link on our site that directs you to our partners, advertisers and other third party websites, your activity on the third party website will be governed by that website’s privacy policy. Please ensure you review these policies before submitting personal information to these websites as we do not accept responsibility or liability for policies pertaining to third party websites.

In the event that stock levels are lower than what is stated on the website, and we don’t have any of the product you have purchased left in stock, Jane Ruljancich reserves the right to refund your purchase or offer store credit.

All prices are listed in Australian dollars.

In the event that a product is mistakenly listed at an incorrect price, Jane Ruljancich reserves the right to refuse or cancel any orders placed for a product listed at the incorrect price. Jane Ruljancich reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your account charged. If your account has already been charged for the purchase and your order is cancelled, Jane Ruljancich shall issue a credit to your account in the amount of the incorrect price.

Credit card payments are secured using 128-­bit SSL encryption. This ensures all credit card details you send to us via the internet will be encrypted.

Jane Ruljancich uses Stripe to process credit cards. You can read more about their Privacy Policy here – https://stripe.com/au/privacy

You may opt to use your PayPal account. You can read more about their Privacy Policy here – https://www.paypal.com/au/webapps/mpp/ua/privacy-full

Jane Ruljancich recognises that your privacy is very important to you. Providing your personal information is an act of trust that we take very seriously. We will not sell, trade, give or rent any information obtained from you to a third party, unless you have specifically agreed to this occurring. Further Information can be found at the Government Privacy web site: www.privacy.gov.au.